Payments & Claims

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About Payments & Claims
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One of the AIB differences is the fact that we take care of every aspect of your insurance journey. We aim to make it as easy as possible to obtain your insurance and we put great customer service at the centre of everything we do.

That includes offering a range of payment options for your cover as well as helping you get back on track should you need to make a claim.

Our team is here to support you every step of the way.

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Pay My Bill

AIB Insurance Brokers offer several payment options. If you have any questions or concerns regarding any of the payment methods please contact our office. Payment receipts can be forwarded if requested.

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Online Payment By Credit Card

Pay by Credit Card through the DEFT One Off payment gateway. You will need your DEFT reference number (located on your invoice or statement).

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BPAY

Pay by Credit Card through the DEFT One Off payment gateway. You will need your DEFT reference number (located on your invoice or statement).

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Cheque/EFTPOS

Payments can be made at any Post Office by cheque or EFTPOS. Please take your invoice or statement with you.

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Monthly Payments

Paying the full premium of your insurance package in one payment can be a financial burden. Preserve your cashflow and consider premium funding, the convenient way of spreading your insurance premium over 10 monthly payments. Premium funding is available for both Domestic and Commercial Insurances.

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Claims Information

As one of Australia’s leading insurance brokerages, our dedicated claims team are here to support you when it matters most. With over 30 years experience in the field, our team is ready to guide you through the experience and provide candid advice.

To notify us of your claim, contact the team by phone, email or simply complete the online form and one of our team members will contact you.

The claims team can assist with:

You can also complete the appropriate insurance broker claim form attached below and return to our office together with all supporting documents via claims@aibinsurance.com.au

Can’t find the claim you need? Get in touch!
Contact us today for claim advice and we will provide the right form for your needs
Need Urgent Assistance?
If you require urgent assistance outside business hours, please contact your insurer directly:
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