Your Feedback

We value your feedback so that we can continuously monitor and improve our service to our clients.

Whether it's a compliment or a complaint we make every effort to provide you with the highest level of customer service.

If you have a suggestion about how we may improve our insurance broker service, please let us know. If our products or services do not meet your expectations please let us know so that we can help resolve your dissatisfaction quickly and fairly. Please email: 

We would love to hear about your positive experience if you wish to leave a Google review.


What should I do if I have a complaint?

If you have a complaint about an AIB insurance broker service provided to you, you should take the following steps.

  1. Review the Complaint Brochure
  2. Contact us and tell us about your complaint.
  3. If your complaint is not satisfactorily resolved within 24 hours, please contact the Compliance Officer on telephone number 07 5409 4600 or put your complaint in writing and send it to us at:

    Compliance Officer
    AIB Insurance Brokers
    Level 1, 78 Primary School Court, Maroochydore QLD 4558

    Please mark the envelope "Notice of Complaint".
    We will try and resolve your complaint quickly and fairly.
  4. If the complaint can't be resolved to your satisfaction within 20 business days, you have the right to refer the matter to the Australian Financial Complaints Authority (AFCA). They can be contacted on 1800 931 678 or you can contact them on the below:

    Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001